
We would like to draw your attention to the terms and conditions associated with access to and use of this website. Your use of and purchase of products and services from this site is governed by these terms and conditions. We recommend that you also read our privacy and security policies.
The following index can be used to find particular terms more easily but the terms and conditions should be read in full.
a) How to contact us
by e-mail or telephone
b) How to contact us
by letter
a) How to interpret
this contract
b) These terms and
conditions are important
a) If you are a
consumer you may have a right to cancel
b) Exceptions to the
right to cancel
a) When will the
order be delivered?
b) What carriage
charges are payable?
d) What if you want
to delay delivery?
e) What if the
products are lost or damaged in transit?
f) Delivery dates
are estimates unless agreed as fixed
b) We use quality
steel not wrought iron
d) Appearance and
colours may look different than they really do
a) Quoted prices
include packaging but not delivery
b) Your obligations
where we are designing and making a product to order
c) Your obligations
where we are providing installation services
d) Value added tax
will be added where applicable.
e) Local sales taxes
and import duties may apply
b) What happens if
payment is late?
a) Our products come
with a 12 months’ guarantee.
b) Guarantee does
not apply to work carried out by others
c) Your statutory
rights are protected
a) When do you have
responsibility for the goods?
b) When will the
goods be yours?
a) Your obligations
where we are providing installation services
b) Ensure that there
is a safe supply of electricity.
c) Take care if you
install the products yourself
d) Use strong
fixings and fixing points
b) Your statutory
rights are not affected
12. Confidentiality
and copyrights
a) Information we
supply is our property
b) Our property is
our property
c) We are allowed to
use information which you supply
d) What happens if
we use information you’ve supplied but belongs to others?
a) We can employ
subcontractors
a) What happens if
something unforeseen happens?
a) We will hold your
information private
b) Why do we collect
information from you?
d) What information
do we collect about you?
e) Security of
credit and debit card information
f) You can check
what information we hold about you